Your instructor is there to answer any questions that you have about your course, the course material, textbook and related software/website issues, your grades, missed assignments and other issues affecting your performance in the course. Contact information for your instructor should be provided within your course; you can also use the Email tool within your course to contact your instructor.
Dean or Director of Distance Learning
at your college is available to work through any issues or concerns that you have with an online instructor or online course.
The Student Services staff members at your college are there to help you in many different ways:
- Academic advisors and registration personnel are there to answer questions about your major, program or degree and transcript.
- Academic advisors can also assist you with enrollment in online courses.
- The Business Office staff can talk to you about tuition and fee charges and help you make arrangements for payment.
- Financial Aid staff will go through the financial aid process and help determine your eligibility for different types of student aid.
- Bookstore staff will get you the right textbook and course materials for your online classes.
- Library staff can help you with online searches and point you toward valuable resources.
- Tutoring Center staff may provide you with additional assistance needed to get the grade you want for a particular course.
- Disability Services staff will help you to gather the appropriate paperwork and documentation to develop Accommodations Plan.
- Testing Center staff will be available to schedule proctored exams, if needed.