Technical Support For Canvas
Canvas Support is available 24 hours a day, 7 days a week, 365 days a year.  
It provides support for technical issues with your online course such as error messages and exam technical issues. 
     Phone:  844-214-6951

     Phone:   833-685-8356

Students from all of our partner colleges, except Southwestern, will log into Canvas via their college portals.  For assistance with accessing your online course and/or logging in through your college portal, please contact your college help desk.  Contact information is provided below.

Additional Technical Information:
Canvas Guides
Internet Browser Information
Basic Computer Specifications
Mobile Device Information
Pearson MyLabs​​
Instructors and students enrolled in courses utilizing MyLabs can find technical support and assistance with the following:
     Phone:  1-866-411-3139   
     Support page with link for live chat:
College Help Desks
Each college has its own help desk to assist you with technical issues with your college portal, accessing your online courses, and logging into your campus email account, if one is provided.
Eastern Iowa

Iowa Lakes
800-242-5106 ext. 8383

Northwest Iowa
Sarah Fykstra
800-352-4907 ext. 266

Doug Greene

Western Iowa Tech
712-274-8733 ext. 1461
(Students enrolled in non-credit courses will contact:
Lynn Konz at 
Individuals and Departments to Contact for Help
Your instructor is there to answer any questions that you have about your course, the course material, textbook and related software/website issues, your grades, missed assignments and other issues affecting your performance in the course.  

The Dean or Director of Distance Learning  at your college is available to work through any issues or concerns that you have with an online instructor or online course.

The Student Services staff members at your college are there to help you in many different ways: 
  • Academic advisors and registration personnel are there to answer questions about your major, program or degree and transcript.
  • Academic advisors can also assist you with enrollment in online courses. 
  • The Business Office staff can talk to you about tuition and fee charges and help you make arrangements for payment. 
  • Financial Aid staff will go through the financial aid process and help determine your eligibility for different types of student aid. 
  • Bookstore staff will get you the right textbook and course materials for your online classes. 
  • Library staff can help you with online searches and point you toward valuable resources. 
  • Tutoring Center staff may  provide you with additional assistance needed to get the grade you want for a particular course.
  • Disability Services staff will help you to gather the appropriate paperwork and documentation to develop Accommodations Plan.  
  • Testing Center staff will be available to schedule proctored exams, if needed.  
ICCOC Student Services Manager
Tracy Sleep is the ICCOC Student Services Manager and may ​be be reached at 319-759-0497 or
She can help you with the following:
  • Answer general questions about the ICCOC
  • Confirm enrollments
  • Provide login information and assistance
  • Check course offerings
  • Assist you with Smarthinking issues
  • Direct you to individuals and departments at your college that can best serve your needs 
Concerns About Your Instructor
The ICCOC's process for handling students' concerns about instructors are as follows: 
  1. Communicate with your instructor to try and resolve the issue.
  2. If you are not satisfied with the instructor's decision or response, contact the  Dean or Director of  Distance Learning  at your home college to express your concern.
  3. The Dean/Director of Distance Learning at your home college will contact the instructor or the instructor's Dean/Director of Distance Learning. 
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