eCollege Help Desk 

The eCollege Help Desk provides technical support to faculty, students and staff who need course and administrative technical support associated with the eCollege system.  Support is provided via telephone, email and through the Chat function.

eCollege Help Desk support covers the following:

• technical problems (faculty and students), i.e. error messages, exam issues, how to use course functions, etc.

• log in information, i.e. user ID and passwords for eCollege Portal (www.iowacconline.com)

• faculty problems with implementing text, graphics, etc.  

The eCollege Help Desk provides technical support via telephone and email 24 hours a day, 7 days a week.

Normal response time for email support is 4 hours or less; the maximum response time for email is 24 hours

Normal response time for telephone support is 4 hrs or less

ATTENTION:  Each individual college in the Consortium provides its own help desk to assist students with technical questions regarding its college's systems/software/hardware.  This may include assistance for log in information for college-based accounts, such as college email accounts.  For contact information, check out the At A Glance Sheets available at www.iowacconline.org/StudentServices/Stud_Info_Packets.htm.  Each individual college help desk maintains its own hours of operation.