Help Desk - eCollege's telephone and online technical support to faculty, students, and staff who need course-use and administrative technical support associated with the eCollege system.
Technical Help for students and instructors
(800-970-8228 or helpdesk@iowacconline.com)
helpdesk@iowacconline.com
eCollege.com provides telephone and online technical support
24 hours a day, seven days a week.
This covers the following:
-
technical problems (faculty and students)
-
faculty problems with implementing text, graphics, etc.
Online Support: helpdesk@iowacconline.com
eCollege.com shall provide, without additional charge, online support (via email) twenty-four (24) hours a day, seven (7) days a week. Normal response time for online support for email sent during normal business hours on any Business Day is four (4) hours or less; the maximum response time for any online support request is twenty-four (24) hours.
- Normal response time for online support is 4 hours or less; the maximum response time for online support is 24 hours
Telephone Support:
(303-873-0005 or 800-970-8228)
eCollege.com shall provide, without additional charge, telephone support twenty-four (24) hours a day, seven (7) days a week. Normal response time to any telephone support call is four (4) hours or less.
- Normal response time for telephone support is
4 hrs or less
Iowa Community College Online Consortium
