For a PC use Microsoft Internet Explorer (version 7.0)     
For a Mac use Safari (verson 3.0)

Browser Options

If a browser is not listed it is not done being tested by eCollege.  A user risks running into problems wth the course software if they use a non-supported browser. 

The browsers listed below have been validated with eCollege.

Microsoft Windows
    Internet Explorer 7.0 (recommended)
    Internet Explorer 6.0 (supported)
    Firefox 3 (recommended)
    Firefox 2.0 (supported)

 

Macintosh OS 

    Safari 3.0 (recommended)
    Safari 2.0 (supported)
    Firefox 3 (recommended)
    Firefox  2.0 (supported)

» Internet Setting Recommendations

Accessing Barriers

Your internet browser and toolbar settings can prohibit your ability to access your course materials, the course content, and participation in the course.  

 

Pop-up Blockers
Pop-up blocker programs may hinder your ability to view course features. For best results, disable your pop-up blocker prior to viewing your course.
 

Google, Yahoo, Comcast, Qwest, and other toolbars all contain their own pop-up blockers so you may need to turn them all off in order to view everything in a course site. To turn them off, scroll over the icons in the toolbars until you see “Pop-up Windows Blocked or “sites Blocked” and then select ‘allow’ for this same icon. 

 

Screen Settings
It is recommended that you set your screen resolution to at least 800 x 600 pixels or higher. If you need help with your screen settings, please see instructions for resizing your screen.

» Current Issues Within eCollege 

Clearing Your Web Browser Cache should be done daily or weekly to keep your browser operating at a top level.  Be sure to restart your computer once you performed this maintenance.

 

When you work in your course and visit pages multiple times, the web browser may load the page locally from cache instead of downloading everything again.  The result can be displayed versions of web pages that are not current.  You may also experience your browser timing out.

 

For examples of error messages and their work arounds, click here 

» Frequent Issues

Students Can't See Their Grades?   

Student Needs Additional Time to Take Exam or Quiz or Exam Needs to Be Reset? 

 

For possible Solutions...