Your instructor is there to answer any questions that you have about your course, the course material, textbook and related software/website issues, your grades, missed assignments, and issues affecting your performance in the course.  Contact information for your instructor should be provided in your course; you can also use the Email tool within your course to contact your instructor.

The Dean or Director of Distance Learning at your college is available to work through any issues or concerns that you have with an online instructor or online course.

The Student Services staff members at your college are there to help you in many different ways:

• Academic advisors and registration personnel are there to answer questions about your major, program or degree, and transcript.  They can assist you with enrolling in and dropping courses. 
  
  
• The Business Office staff members can talk to you about your tuition and fee charges and help you make arrangements for payment.
   
• Financial Aid staff members will walk you through the financial aid process and help determine your eligibility for different types of student aid. 
  
  
• Bookstore staff members will get you the right textbook and course materials for your online classes.
  
  
• Library staff can help you with online searches and point you toward valuable resources.
  
  
• Tutoring Center staff members may be able to provide you with the additional assistance you need to get the grade you want or need for a particular course.
  
  
• Disability Services staff members will work with you to gather the appropriate paperwork and documentation to develop or outline an Accommodations Plan, if necessary. 
  
  
• Testing Center staff members will be available to schedule proctored exams, if needed.